Certified Manager of Quality/OE

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional quality manager who is a leader and champion of process improvement initiatives. The CQM/OE is that person who is able to motivate and evaluate staff, manage projects and human resources, analyse financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.
The CQM/OE’s role can be summarised as follows:
  • facilitate and lead team efforts to establish and monitor customer/supplier relations
  • support strategic planning and deployment initiatives
  • help develop measurement systems to determine organizational improvement.

Course Outline

The CQM/OE body of knowledge is outlined below:

I. Leadership

  1. Organizational Structures and Culture
  2. Leadership Challenges
  3. Teams and Team Processes
  4. ASQ Code of Ethics

II. Strategic Development and Deployment

  1. Strategic Planning Models
  2. Business Environment Analysis
  3. Strategic Plan Deployment

III. Management Elements and Methods

  1. Management Skills and Abilities
  2. Communications Skills and Abilities
  3. Project Management
  4. Quality Systems
  5. Quality Models and Theories

IV. Quality Management Tools

  1. Problem-Solving Tools
  2. Process Management
  3. Measurement: Assessment and Metrics

V. Customer-Focuses Organisations

  1. Customer Identification and Segmentation
  2. Customer Relationship Management

VI. Supply Chain Management

  1. Supplier Selection
  2. Supplier Communications
  3. Supplier Performance
  4. Supplier Improvement
  5. Supplier Certification, Partnerships and Alliances
  6. Supplier Logistics

VII. Training and Development

  1. Training Plans
  2. Needs Analysis
  3. Training Materials/Curriculum Development & Delivery
  4. Training Effectiveness and Evaluation


The ASQ’s prequisite Education and/or Experience requirements to sit the CQM/OE exam are as follows:
“You must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.

If you’ve been certified by ASQ as a Quality Auditor, Reliability Engineer, Software Quality Engineer, or Quality Engineer, experience used to qualify for certification in these fields applies to certification as a Manager of Quality/Organizational Excellence, as long as the 10-year minimum requirement is met.
If you have completed a degree from a college, university, or technical school with accreditation accepted by ASQ, part of the 10-year experience requirement will be waived(only one of these waivers may be claimed):

  • Diploma from a technical or trade school—one year will be waived
  • Associate degree—two years waived
  • Bachelor’s degree—four years waived
  • Master’s or doctorate—five years waived
Degrees or diplomas from educational institutions outside the United States must be equivalent to degrees from U.S. educational institutions.”


Places on this course are limited to 10 participants. Click here to Download Registration Form or request an application form by sending an e-mail to info@globalbusiness.ie.


1 day per week


15 Days


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